Cancellation and Refund

 

At our personal care cosmetic brand, we prioritise customer satisfaction and aim to provide a seamless shopping experience. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds may be processed.

Customers have the right to cancel their order within 24 hours of purchase. To initiate a cancellation, customers must contact our customer service team via the provided communication channels. It is essential to include the order number and relevant details to facilitate the cancellation process efficiently.

Once an order is canceled within the stipulated time frame, customers will receive a full refund to the original payment method. Refunds are typically processed within 5-7 business days, depending on the financial institution involved. It is important to note that refunds may take additional time to reflect in the customer’s account due to varying processing times by banks and payment providers.

In the event that a product is defective or not as described, customers are entitled to a refund or replacement. To qualify for a refund under these circumstances, customers must notify us within 14 days of receiving the product. The product must be returned in its original packaging and condition. Upon receipt and inspection of the returned item, a refund will be issued if the claim is validated.

For non-defective items, returns may be accepted within 30 days of purchase. However, the customer is responsible for return shipping costs, and the item must be unopened and in its original condition. A restocking fee of 15% may apply to non-defective returns to cover processing costs.

It is crucial to understand that certain items, such as personalised products or those marked as final sale, are not eligible for cancellation or refund. Customers are encouraged to review product descriptions and specifications carefully before making a purchase to ensure satisfaction.

For any inquiries regarding cancellations or refunds, customers may reach out to our customer service team. We are committed to addressing concerns promptly and ensuring a satisfactory resolution.

This policy is subject to change, and customers are advised to review it periodically. By making a purchase, customers agree to the terms outlined in this Cancellation and Refund Policy.