FAQ

About Bob & Bae

What is Bob & Bae? ▾

Bob & Bae is more than just a beauty brand — it’s a movement toward self-expression, inclusivity, and innovation. Born out of the need for a space where beauty isn't defined by gender, Bob & Bae exists to celebrate individuality in all its forms. Whether you're feeling bold or bare, playful or powerful — we're here for every version of you.

Are your products safe and dermatologically tested? ▾

Yes. Our formulas are dermatologically tested and free from parabens, sulfates and other harsh toxins.

Do your lip products contain SPF? ▾

Yes—selected lip products include built‑in SPF for daily sun protection along with skincare benefits.

Are your shades suitable for Indian skin tones? ▾

Absolutely. Shades are curated across warm, neutral and cool undertones—from fair to deep.

Can lipsticks be used as cheek tints? ▾

Our Whipped/Mousse, Lip Gloss and several liquid lipsticks double as lip & cheek tints. Tap, blend, and build as desired.

Usage & Sun Care

Which sunscreen should I pick—spray, stick or lotion? ▾
  • Spray: On‑the‑go top‑ups, over/under makeup.
  • Stick: Mess‑free, targeted application.
  • Lotion: Full face‑neck‑body coverage, daily wear.
How often do I reapply SPF? ▾

Every 2–3 hours outdoors, and after sweating, swimming or towel‑drying.

Orders & Shipping

Where do you ship? ▾

We ship pan‑India via trusted partners.

How long does delivery take? ▾

Typically 5–7 business days, depending on your location. You’ll receive tracking once your order ships via shiprocket as well delivery partner.

Can I change my address after ordering? ▾

Write to bobandbae80@gmail.com within a few hours of placing the order. If it hasn’t shipped yet, we’ll update it.

Returns, Refunds & Payments

What is your return policy? ▾

For hygiene reasons, opened/used items can’t be returned. Received a damaged, defective or wrong product? Contact us within 48 hours for a replacement/refund.

How do I request a replacement/refund? ▾

Mail support@bobandbae.com with your order ID, photos/video of the issue, and unboxing details if applicable.

What payment methods do you accept? ▾

UPI, cards, net banking and popular wallets. COD availability may vary by pincode.

Account & Contact

Do I need an account to order? ▾

No—guest checkout is supported. We have Quick Checkout facility with Mobile Number and OTP log-in. An account helps track orders and saves addresses for faster checkout.

How can I contact you? ▾

Email: bobandbae80@gmail.com
Instagram: @bobandbaeofficial
Hours: Mon–Fri, 10 AM – 6 PM IST

Tip: Patch‑test new products. Results vary by skin type. Follow individual product directions for best results.