FAQ
About Bob & Bae
What is Bob & Bae? ▾
Bob & Bae is more than just a beauty brand — it’s a movement toward self-expression, inclusivity, and innovation. Born out of the need for a space where beauty isn't defined by gender, Bob & Bae exists to celebrate individuality in all its forms. Whether you're feeling bold or bare, playful or powerful — we're here for every version of you.
Are your products safe and dermatologically tested? ▾
Yes. Our formulas are dermatologically tested and free from parabens, sulfates and other harsh toxins.
Do your lip products contain SPF? ▾
Yes—selected lip products include built‑in SPF for daily sun protection along with skincare benefits.
Are your shades suitable for Indian skin tones? ▾
Absolutely. Shades are curated across warm, neutral and cool undertones—from fair to deep.
Can lipsticks be used as cheek tints? ▾
Our Whipped/Mousse, Lip Gloss and several liquid lipsticks double as lip & cheek tints. Tap, blend, and build as desired.
Usage & Sun Care
Which sunscreen should I pick—spray, stick or lotion? ▾
- Spray: On‑the‑go top‑ups, over/under makeup.
- Stick: Mess‑free, targeted application.
- Lotion: Full face‑neck‑body coverage, daily wear.
How often do I reapply SPF? ▾
Every 2–3 hours outdoors, and after sweating, swimming or towel‑drying.
Orders & Shipping
Where do you ship? ▾
We ship pan‑India via trusted partners.
How long does delivery take? ▾
Typically 5–7 business days, depending on your location. You’ll receive tracking once your order ships via shiprocket as well delivery partner.
Can I change my address after ordering? ▾
Write to bobandbae80@gmail.com within a few hours of placing the order. If it hasn’t shipped yet, we’ll update it.
Returns, Refunds & Payments
What is your return policy? ▾
For hygiene reasons, opened/used items can’t be returned. Received a damaged, defective or wrong product? Contact us within 48 hours for a replacement/refund.
How do I request a replacement/refund? ▾
Mail support@bobandbae.com with your order ID, photos/video of the issue, and unboxing details if applicable.
What payment methods do you accept? ▾
UPI, cards, net banking and popular wallets. COD availability may vary by pincode.
Account & Contact
Do I need an account to order? ▾
No—guest checkout is supported. We have Quick Checkout facility with Mobile Number and OTP log-in. An account helps track orders and saves addresses for faster checkout.
How can I contact you? ▾
Email: bobandbae80@gmail.com
Instagram: @bobandbaeofficial
Hours: Mon–Fri, 10 AM – 6 PM IST
Tip: Patch‑test new products. Results vary by skin type. Follow individual product directions for best results.